![]() Now you can also add conditions for the Number field in your workflow. ![]() You only have to edit the initial sequence, adding a new step before or after a current one. Suppose you need to add additional checks to your workflow. ![]() You can read more on configuring Softphone.Pro here. It works like Zoiper, identifying clients during phone calls, pulling up their previous tickets, and generally getting you more information more quickly. You can use SoftPhone.Pro to make Pyrus work with conventional phone calls. How to connect your Viber bot to your service ticket form When your support team responds from Pyrus, the client receive their message in Viber. From there, you can manage them like regular tasks. If you use Viber to communicate with clients, you can connect your Viber bot to the Pyrus support workflow and automatically receive their Viber messages as Pyrus tickets. We’ll have this same functionality for Android users soon. Good news for iOS users: the Pyrus mobile app can now manage up to five accounts at once, seamlessly switching between them without logging out and logging back in. Let’s go! Working with multiple accounts in Pyrus This update covers our integration with Softphone.Pro, the new workflow editor, the new design for task history, and more.
0 Comments
Leave a Reply. |